U7 offers a range of services for passengers who require special assistance. Acceptance for carriage of unaccompanied children (5 years to 11years old) upon payment of a service fee, passengers with reduced mobility, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us. The Airline will require you to fill in an UM form or Special Assistance form accessed at the bottom of this page.
Please note that we will not be able to offer you seats at the emergency exit row.
On the day of departure:
If you are using a battery-operated electric wheelchair or electric mobility aid, please check in early for your flight (approximately 2-3 hours before flight departure) to ensure timely stowage of your device.
You can check in your electric wheelchair during check-in. We will then provide you with a wheelchair and extend our meet-and-assist service to you.
If you require any assistance within the airport, please inform us of during check-in. We will then extend our meet-and-assist service to you.
We offer the following services:
- Assistance to use the onboard wheelchair
- Assistance to move from wheelchair to the lavatory
We are unable to offer:
- Assistance with feeding of meals
- Assistance within the restroom or assistance at the seat with defecation and/or urination functions
- Provision of medical services
Should you require the above-mentioned services, we advise that you travel with a personal care assistant.