Special Assistance

We offer a range of services for passengers who require special assistance. Read on for the services offered and contact us if you need assistance with any of the services outlined here. We recommend that you make your travel plans early to enable us to serve you better.

Reservations information

For passengers who have both severe vision and hearing impairments, please notify us at least 48 hours before flight departure.

We would require you to travel with a safety assistant if

  • you cannot establish some means of communication with carrier personnel for us to transmit the safety briefing, or
  • the means of communication explained to us does not adequately satisfy the objectives of permitting communication of the safety briefing.

Please note that we will not be able to offer you emergency exit row seat.
 
On the day of departure

We would also like to request that you check-in early for your flight (approximately 2-3 hours before flight departure) to ensure a smooth flight experience.

If you require any assistance within the airport, please inform us of your needs at check-in. We will be able to extend our meet-and-assist service to you to help in boarding, disembarkation and also during flight connections.

We offer the following services:

  • Preboarding
  • Assistance to/from gates and flight connections
  • For the visually handicapped, our cabin crew shall conduct a special safety briefing before take-off to highlight the procedures to be followed in the event of an evacuation, and to orientate the passenger to the surroundings. We can also provide assistance in preparation for meals consumption, such as opening of packages and identifying food.
  • For the hearing-impaired, our onboard safety video has sign language.

We are unable to offer:

  • Assistance with feeding of meals
  • Assistance within the restroom or assistance at the seat with defecation and/or urination functions
  • Provision of medical services.

Should you require the above-mentioned services, we would require you to have a personal care assistant as a travel companion.

Transporting your pet can be a stressful experience for both of you. Hence, Singapore Airlines is committed to providing a caring, comfortable and stress-free service for you and your pet. Read on for more information on pet carriage.

Pet travel services

In general, there are 2 ways for your pet to travel:

Accompanied (as part of checked baggage)

This pet travel service allows you to check in and reunite with your pet at the passenger terminals of your flight departure and arrival airports. Your pet will travel in the full comfort of the air-conditioned cargo hold, located just beneath the passenger cabin. This is subject to the following requirements:

  1. Available only for cats and certain breeds of dogs. Please refer to the section on "Pets not accepted for travel" below for the list of dog breeds not allowed on our flights; and
  2. Available only for selected airports. Carriage of cats and dogs out of Australia, New Zealand, United Kingdom and United States of America, as well as carriage of cats and dogs into United Kingdom and Houston, is not allowed. Please contact an international pet transport company.

    Please note that:

  • Carriage of pets in the aircraft cabin is not permitted, with the exception of service dogs.
  • Carriage of all live animals is not allowed on flights operated by the A345-500.
  • Carriage of cats and dogs is not allowed on flights operated by the A380-800.
  • Other than cats and dogs, all other pets must be carried unaccompanied.

As advanced arrangements for pet travel services are required, please alert your travel agent or local Singapore Airlines office at the time of booking or at least 2 weeks in advance, that you will be travelling with your pet. We will check on space availability and provide advice on the regulations and requirements for the carriage of pets to your country of destination and/or transit points.

Please provide us with the following information on your pet:

  1. Type / breed / species
  2. Gender
  3. Name
  4. Age
  5. Colour
  6. Weight of cage and pet
  7. Dimensions of cage (length x breadth x height)
  8. Import / export permit numbers (if any)

Unaccompanied

This alternative pet travel service allows you to check in and collect your pet from the cargo terminals of your flight departure and arrival airports. Please contact an international pet transportation company or cargo company.

1. Essential documents and health requirements

Please have the following documents ready for your pet at least seven days prior to departure:

  • Valid export/import permits from the relevant government authorities of your destination/transit countries;
  • Valid health and rabies vaccination certificates from appropriate government authorities of your destination/transit countries;
  • Any additional or special documents that may be required by government authorities of your destination/transit countries.

Please ensure that your pet meets the appropriate quarantine requirements. Your pet may be subjected to quarantine on arrival at your expense. The quarantine period may vary, depending on the destination's veterinary authority. Please refer to the list of veterinary authorities on the right of this page.

2. Comfort and care

Animals travel under less stress when they become accustomed to their shipping container before they travel. To familiarise your pet with its container, place a favourite toy or treat inside the container to create a positive and comfortable association.

Whenever possible, book a direct, non-stop flight and avoid holiday or weekend travel. Consider schedules that minimise temperature extremes, for example, try to avoid travel during excessively hot or cold periods. Morning or evening flights are preferable during the summer months.

3. Container requirements
Traveling with Dogs: Requirements

The design and construction of the container must conform to IATA Live Animals Regulations. In general, you will have to provide your pet with a correct-sized, well-ventilated and leak-proof container that meets the following requirements:

  • Enough space for your pet to turn about normally while standing;
  • Enough space for your pet to stand and sit erect and lie in a natural position;
  • Adequate ventilation on at least 3 sides (with the majority of the ventilation on the upper part of the container);
  • Food and water troughs accessible for replenishment from outside the container;
  • If a wooden crate is used, the sides must be at least 0.5 inch thick.

Suitable pet containers are usually available in most professional pet stores. Feeding and watering instructions must be affixed to the container. As our handling agents would like to address your pet by its name, it would be useful if you could also indicate your pet's name on the container.

4. Certified guide dogs for blind, deaf or disabled passengers

A service dog accompanying its owner can be accepted in the passenger cabin in any class.

Please contact your local Singapore Airlines office in advance to make the necessary arrangements. If your itinerary involves other carriers, separate clearance must be obtained from those carriers prior to travel. You must ensure that all government regulations and documentation requirements for the uplift, transit, and disembarkation airports are complied with.

The service dog is regarded as unchecked baggage and will be carried without charge, in addition to your free baggage allowance. The dog will not be occupying any seat and must not be seated in a location that would block escape routes in the event of an emergency. You are required to provide moisture absorbent material that will be placed on the cabin floor, underneath the dog at all times. The dog need not be muzzled and harnessed during the flight but a muzzle must be made available when required.

5. Interline

When interline carriage is involved (connecting flights with other airlines), please note that on-carriage of pets must comply with the rules and regulations of the other carrier(s).

As through-check of animals (completion of check-in processes at point of origin for onward flight connections) from one airline to another is not allowed, you would need to claim and check-in your pet again, between the flights.

6. Charges

Pets - together with their containers - will be treated as excess baggage and charged accordingly. Please refer to our 'Excess baggage charges' page for more information on the charges.

If you are transiting in Singapore between two Singapore Airlines flights, a transshipment fee of SGD50.00 (or its equivalent) is applicable.

Find out what you need to know if you are flying with us during your period of pregnancy.
 
Expectant mothers

It is important that you inform your gynaecologist of your proposed travel plans and obtain medical guidance before making your flight reservations.

For uncomplicated single pregnancies, we restrict expectant mothers from travelling beyond the 36th week of pregnancy (calculated based on the expected date of delivery).

For uncomplicated multiple pregnancies, we restrict expectant mothers from travelling beyond the 32nd week of pregnancy (calculated based on the expected date of delivery).

For uncomplicated single pregnancies between 29 weeks and 36 weeks of pregnancy, expectant mothers are required to provide a medical certificate stating the following: (1) fitness to travel, (2) number of weeks of pregnancy and (3) estimated date of delivery. The certificate should be dated within ten days of the date of the first flight exceeding 28 weeks of pregnancy. This certificate will have to be presented at check-in when requested.

For uncomplicated multiple pregnancies, you need to present the medical certificate if you are travelling between the 29th and 32nd week of pregnancy (calculated based on the expected date of delivery).

You need not present any medical certificate if you are travelling within the 28th week of pregnancy (calculated based on the expected date of delivery). But if any of your return flight exceeds 28 weeks of pregnancy, you will need to present a medical certificate.

Please contact your local Singapore Airlines office if you require more information.

We offer a range of services for passengers who require special assistance. Read on for the services offered and contact us if you need assistance with any of the services outlined here. We recommend that you make your travel plans early to enable us to serve you better.
 
Wheelchair, mobility aids and assistive devices

If you require the use of wheelchairs (both manual and electric) or mobility aids (canes, crutches, walkers, mobility scooters etc.), please make your travel plans as early as possible.

Please note that the carriage of assistive devices does not count towards your free baggage allowance.

Our aircraft are also designed to accommodate your basic needs. They are all equipped with an onboard wheelchair that can be used to shuttle between the seat and the lavatory and have wheelchair-friendly lavatories. Our seats also have movable armrests to facilitate the transfer between the onboard wheelchair and the seat.

Please note that we will not be able to offer you seats at the emergency exit row.

1. Reservations

If you are travelling in a powered wheelchair with a wet cell battery, please give us at least 48 hours advance notice. You would also need to arrive at the departure gate early so that we can arrange for your wheelchair to be properly stowed.

When travelling in a group of 10 or more passengers who use wheelchairs, please provide at least 48 hours of advance notice so that we can better assist you and provide the necessary stowage space.

2. On the day of departure

If you are using a battery-operated electric wheelchair or electric mobility aid, please check in early for your flight (approximately 2-3 hours before flight departure) to ensure timely stowage of your device.

You can check in your electric wheelchair during check-in. We will then provide you with a wheelchair and extend our meet-and-assist service to you.

If you require any assistance within the airport, please inform us during check-in. We will then extend our meet-and-assist service to you.

We offer the following services:

  • Pre-boarding
  • Assistance to use the onboard wheelchair
  • Assistance to move from wheelchair to the lavatory


We are unable to offer:

  • Assistance with feeding of meals
  • Assistance within the restroom or assistance at the seat with defecation and/or urination functions
  • Provision of medical services

Should you require the above-mentioned services, we advise that you travel with a personal care assistant.