Payment

Q)How do I pay for my Air Uganda ticket using Airtel Money?
A)

STEP 1:   Either Call, e-mail or visit a U7 office to get a Reference number for your booking or make your booking directly on the U7 website from where you will get a Reference number. (Please ensure you also get the actual fare for journey in Uganda Shillings)

STEP 2: Go to your Airtel menu and follow these prompts/ steps;

  • Select Airtel money
  • Select Pay Bill
  • Select Others
  • Enter Business number: 111000
  • Enter Amount to be Paid (This must have been provided to you in STEP 1 above)
  • Enter Reference: (The one provided to you from STEP 1 above)
  • Press YES to confirm payment
  • Press YES to enter your Airtel Money pin
  • You will then receive a message from the Airtel Money system confirming payment

 

Your ticket is now paid for.  You can get your ticket at any U7 office or receive it via email if you provide your address at reservation.

For additional details, please visit the Airtel website: www.africa.airtel.com/uganda or the Air Uganda Website: www.air-uganda.com

Q)How do I know the transaction was successful?
A)

A message notification confirming successful transaction shall be sent to you in real time showing transaction ID, Company name, reference number and your Airtel Money balance.

How much am I charged?

Table I – Cash Collection

Service

Min – Max

Customer Charge (Ushs) Incl. Tax

Pay Bill Tariffs

500 - 5,000

120

5,001 - 125,000

450

125,001 - 250,000

800

250,001 - 500,000

1,100

500,001 - 1,000,000

2,300

1,000,001 - 2,000,000

4,500

2,000,000 - 5,000,000

6,700

 

Table II - Bulk/Batch Payment Tariffs

 

Transaction Type

Tier

Charge (Ushs)

Bulk/Batch

 Payment

500-5,000,000 (On-Net )

300

500-5,000,000 (Off-Net )

1,600

 

Notes: The Transactional Fees above are exclusive of all applicable taxes

 

  1.  Who incurs the Airtel Money transaction charge when paying for the ticket?

    The customer incurs the charge.
  2. Can the customer send money to a wrong code?

    This is not possible as codes are created uniquely. A wrong code will show error message “invalid code”.
  3. Can Airtel reverse a wrong transaction?

    Yes, upon authorization from Air Uganda.
  4. What do I do if I don’t have a Pay Bill Menu?

    Call  Customer Helpline 1100, or send mail to customercarec@ug.airtel.com
  5. Can I pay for my ticket if am not registered on Airtel Money?

    No. The service is only available to registered Airtel Money customers.
  6. What do I do in case my transaction has not been successful?

    Call the Airtel Helpline 1100, or the Air Uganda Sales office on 0312 165555/0412 165555.