Terms & Conditions

General Terms

  1. As used in this contract:
    "Ticket" means this passenger ticket and baggage check or, in the case of an electronic ticket, this itinerary/receipt, of which these conditions and the notices form part;
    "Carriage" is equivalent to "transportation";
    "Carrier" means all air carriers that carry or undertake to carry you or your baggage under this ticket or perform any other service incidental to such air carriage;
    "Electronic ticket" means the itinerary/receipt issued by or on behalf of carrier, the electronic coupons and, if applicable, a boarding document;
    "You" means the passenger travelling pursuant to this ticket;
    "We" or "us" means Air Uganda., its officers, directors, employees, servants, or representatives; "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable;
    "Montreal Convention" means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal, 28 May 1999; and
    “Conventions” means both the Warsaw Convention and the Montreal Convention.
  2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention or Montreal Convention, unless such carriage is not "international carriage" as defined by the Conventions.
  3. To the extent not in conflict with the foregoing, your carriage and other services performed by us or any other carrier are subject to: (i) provisions contained in this ticket; (ii) applicable laws and international conventions; (iii) applicable tariffs; (iv) our General Conditions of Carriage, or those of any other carrier on which you may travel in the course of the transportation provided for in this ticket, and related regulations which are made part hereof (and are available on application at the offices of carrier).
  4. Our name, and that of any other carrier on which you may travel, may be abbreviated in the ticket; the full name and abbreviation being set forth in our or such other carrier’s tariffs, conditions of carriage, regulations or timetables. Our address or that of any other carrier on which you may travel, shall be the airport of departure shown opposite the first abbreviation of the carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in our timetables or those of any other carrier which carries you in the course of this transportation as scheduled stopping places on your route; and the carriage to be performed hereunder by several successive carriers is regarded as a single operation.
  5. An air carrier issuing a ticket for carriage on another air carrier does so only as its agent, except where the issuing carrier's designator code appears on the ticket in which case the carrier issuing the ticket will be considered to be the carrier.
  6. Checked baggage will be delivered to the bearer of the baggage check. If your baggage is damaged while being carried in international transportation, you must complain in writing to us or the carrier on which the damage occurs immediately after discovery of such damage. In case of a delay in delivery, a notification must be made and a form filled before you leave the airport. Tracing of your bag will be made within 21 days of reporting of the bag. All baggage will be collected from the Airport.
  7. This ticket is good for carriage for one year from the date of issue except as otherwise provided in this ticket, our or any other carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder may be changed by us or by any other carrier on which you are scheduled to travel prior to the commencement of your carriage. We, or any other carrier on which you may travel, may refuse transportation to you if the applicable fare has not been paid.
  8. We undertake to use our best efforts to carry you and your baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. We or any other carrier on which you may travel may without prior notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Neither we nor any other carrier on which you may travel shall assume any responsibility for your connections on us or on any other carrier.
  9. You are solely responsible for complying with all government travel requirements and shall present all exit, entry and other necessary documents as required. You shall arrive at the airport by the time fixed by us or by any other carrier on which you may travel, or, if no time is fixed, early enough to complete departure formalities.
  10. None of our agents, employees or representatives, nor those of any other carrier on which you may travel, has the authority to alter, modify or waive any provision contained in this ticket, these Conditions of Contract and our General Conditions of Carriage, or those of any other carrier on which you may travel.
  11. Any exclusion or limitation of liability in our favour, or in favour of any other carrier on which you may travel, shall apply to and be for the benefit of our agents, employees and representatives, or those of such other carrier, and will also apply to and be for the benefit of any person whose aircraft is used by us or such other carrier for carriage and such person's agents, employees and representatives.
General Terms

Cabin Baggage

a)  Cabin Baggage Allowance: Your cabin baggage may be weighed and measured and, if necessary, charged for in accordance with valid tariffs. You may carry on board the articles listed below free of charge over and above your free baggage allowance, subject to local country specific requirements:

  • A lady's handbag, pocket book or purse, which is appropriate to normal travelling dress and is not being used as a container for the transportation of articles which would otherwise be regarded as baggage

  • An overcoat

  • An umbrella or walking stick

  • A laptop or notebook computer

  • A small camera

  • A reasonable amount of reading material for the flight

  • Infant's food for consumption in flight and infant's carrying basket

  • A fully collapsible wheelchair and/or a pair of crutches and/or other prosthetic devices for the passenger's use provided the passenger is dependent upon them

  • Infant's carrying baskets, infant strollers and wheelchairs may be used until boarding the aircraft, where they will be stowed in the aircraft hold

  • Infant's stroller provided the infant is on board the aircraft. All other articles including overnight bags, briefcases, typewriters, ladies' vanity cases, large size cameras, etc., taken into the cabin as hand luggage are subject to the following:

  • Quantity: 1 piece *

  • Dimension: Length + Breadth + Height (including protrusions) must not exceed 100 cm (40 inches) in total subject to stow ability.

  • Weight: Up to 8 kgs

    *Crane Class passengers may be allowed 35kgs of cabin baggage, subject to local country specific requirements, specific aircraft cabin space and stowage availability.We, and any other carrier on which you may travel, retain the sole discretion to determine, for purposes of your safety or the safety or comfort of other passengers, whether any item of your baggage will be permitted in the cabin or should be carried as checked baggage

b) Restrictions on Liquids, Aerosols and Gels: (LAGs):
Various countries have implemented restrictions on the carriage of liquids, aerosols and gels in compliance with new guidelines set by the International Civil Aviation Organization (“ICAO”). For further information on the restrictions imposed by the list of countries, please refer to

www.air-uganda.com

c) Restricted and Dangerous Articles:

For safety reasons, dangerous goods as defined in the IATA Dangerous Goods Regulations such as those listed below shall not be carried as, within, or, as part of your cabin baggage:

  • Briefcases and attaché cases with installed alarm or pyrotechnic devices
  • Explosives, ammunitions, fireworks, flares, firearms, handguns or any other weapons
  • Gases (flammable, non-flammable and poisonous) such as camping gas
  • Flammable liquids such as lighter or heating fuels
  • Flammable solids, such as matches and articles which are easily ignited; substances liable to spontaneous combustion; substances which emit flammable gases on contact with water
  • Oxidizing substances (such as bleaching powder and peroxides)
  • Poisonous (toxic) and infectious substances
  • Radioactive materials
  • Corrosives (such as mercury, acids, alkalis and wet cell batteries)
  • Magnetized materials and miscellaneous dangerous goods as listed in the IATA Dangerous

Goods Regulations

Medicinal and toilet articles in small quantities which are necessary or appropriate for your use during the journey, such as hair sprays, perfumes and medicines containing alcohol, may be carried without prior approval.

d) No live animals are allowed on board Air Uganda except Seeing Eye dogs for blind passengers and hearing dogs for deaf passengers. In this case an extra charge equivalent to one adult seat will be charged. The guide dog must have mandatory identification as well as a health certificate and should not be fed or watered 2 hours before the flight.

Cabin Baggage

Denied Boarding

Due to late check-in:

Even if you hold a confirmed reservation, you may be denied boarding and your seat may be given to other passengers if you do not check-in for your flight by the check-in deadline. The check-in deadlines for Air Uganda flights are different at each airport and information regarding the check-in deadlines can be found at local reservations or airport offices.

 Due to overbooking:

In order to minimize the effect of "No Shows", and to permit seats to be used by passengers who otherwise would not be able to travel on a chosen flight, airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a passenger holds a confirmed reservation. With few exceptions, a person denied boarding involuntarily is entitled to re-protection. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. However, some airlines do not apply these consumer protections to travel from some countries, although other consumer protections may be available. Passengers should check with their airline or travel agent for details.

Denied Boarding

Identification of Passengers

You may be required to produce appropriate identification before you are allowed to board our flight or that of any other carrier.

Identification of Passengers

Change of Itinerary

We do not require our passengers to reconfirm their onward or return journey on our services unless we advise you otherwise. However, please contact your agent or our reservations/ticketing office if you wish to change your travel plans or if you are unable to travel as booked. Failure to do so will result in the cancellation of other bookings in your itinerary.

Change of Itinerary

Unauthorized Tickets

We will not recognize for purposes of carriage any ticket purchased from or resold to any source other than U7 or its authorized travel agents. Passengers should carefully examine their tickets, particularly these Conditions of Contract and Notices contained therein.

Unauthorized Tickets

Coupon Sequence

Unless prohibited by local legislation, flight coupons are valid only if used in sequence. We are entitled at our sole option to refuse carriage or re-computing the fare if your flight coupons are not used in sequence.

Coupon Sequence

Refunds

We reserve the right to make a refund only to the person named in the ticket or to the person who originally paid for the ticket, and to refuse a refund if any application for such refund is made later than 30 days after the expiry date of the ticket.

Refunds

Right to refuse carriage

We, or any other carrier on which you are scheduled to travel, may refuse to carry you and/or your baggage, or may remove you and/or your baggage from a flight, if this is determined to be necessary or appropriate for safety reasons, or for the comfort and convenience of passengers. You will also be refused carriage, or removed from a flight, if your behavior is such as to threaten safety, good order, or discipline on board the aircraft, or to cause discomfort, inconvenience, or annoyance to other passengers or crew members.

Right to refuse carriage

Government imposed taxes, fees and charges

The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. These taxes, fees and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX" box (es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.

Government imposed taxes, fees and charges