Special needs

Q)How do I make arrangements for other special needs and / or assistance?
A)

Please contact your local Air Uganda Office and we will make every effort to accommodate your needs.

Q)Can my service animal/pet travel with me?
A)

 Animals are prohibited from travel on our flights. Please note that:

    * Carriage of pets in the aircraft cabin is not permitted.
    * Carriage of all live animals is not allowed on flights operated by the CRJ-200

For more information on pet carriage.

Cargo Terminal Building Room 29
Entebbe International Airport
P. O Box 841 Entebbe -Uganda.
Tel: +256 414323246 Fax: +256 41 4323248 / Tel: +256 414 323246

Q)What are the safe months to travel for a pregnant woman?
A)

For uncomplicated single pregnancies, we restrict expectant mothers from traveling beyond the 28th week of pregnancy (calculated based on the expected date of delivery).

For uncomplicated multiple pregnancies, we restrict expectant mothers from traveling beyond the 24th week of pregnancy (calculated based on the expected date of delivery).

For uncomplicated single pregnancies between 28 weeks and 32 weeks of pregnancy, expectant mothers are required to provide a medical certificate, duly signed by a certified gynecologist, stating the following: (1) fitness to travel, (2) number of weeks of pregnancy and (3) estimated date of delivery. The certificate should be dated within ten days of the date of the first flight. This certificate will have to be presented at check-in when requested.

For uncomplicated multiple pregnancies, you need to present the medical certificate if you are traveling between the 24th and 30th week of pregnancy (calculated based on the expected date of delivery).

You are, at all times, required to carry your Antenatal Chart proof of your antenatal status. If any of your return flight exceeds 28 weeks of pregnancy, you will need to present a medical certificate.

Please check information on the Special Assistance page on how to access this medical form.

Q)Can my child travel alone and get special attention on an Air Uganda flight?
A)

A child can travel alone on Air Uganda as an unaccompanied minor. Air Uganda will provide special assistance once a UM Form is filled out and returned to the Airline. This can be downloaded from the Special Assistance page or the Unaccompanied Minors page. For more information contact your local Air Uganda office.