Baggage

Q)What should I do if my baggage is damaged in transit?
A)

If your baggage has been damaged in transit, you need to file a claim before you leave the airport by approaching the nearest Air Uganda representative or the baggage services desk. This can usually be found in the customs hall, near the baggage claim area.

If you have left the airport without filing a claim, you must contact your local Air Uganda office within 7 days.

Occasionally, a bag may be delayed and subsequently delivered in a damaged state. In these cases, please contact Air Uganda.

Q)What do I do if my baggage doesn’t show up at the baggage claim?
A)

If you cannot find your baggage at the terminal, go to the baggage services desk at the airport. It can usually be found in the customs hall, near the baggage claim area.

There, you need to fill out a Property Irregularity Report. This report contains a unique reference number, which enables Air Uganda to trace your baggage. You may view the status of your report at any time by entering your reference number here. The more information you can give us about your baggage – color, make, identifying marks, etc. – the better.

If you have left the airport without filling out a report, you must contact your local Air Uganda office within 21 days to file any claim. When your baggage has been received, we will advise you immediately and arrange a convenient time for delivery.

Q)Are baggage allowances the same across different airlines and locations?
A)

No, baggage allowances do vary across different airlines and locations.

Q)What is my baggage allowance for checked and cabin baggage?
A)

Weight allowance for checked baggage is as follows;
Crane Class: 35kgs.
Economy Class: 25kgs

Weight allowance for cabin baggage is as follows;
Crane Class: 10kgs
Economy Class: 8kgs

Infants are allowed 10kg of baggage. Additionally, a fully collapsible stroller or pushchair and carry-cot or car seat may be checked in without charge.
We charge a fee for extra additional weights. Baggage can be in many pieces but adding to specified kilos.