Lost / Mishandled Baggage

Lost / Mishandled Baggage

We strive to ensure your checked baggage is well handled and available when you arrive at your destination. In the event we misplace or lose your baggage, every effort will be made to assist you and return it to you as soon as possible. Air Uganda uses World Tracer, a baggage locator system to track misplaced baggage.

1. Delayed baggage

Please contact the Air Uganda baggage services desk in the airport to obtain a delayed baggage reference number. In most cases, delayed baggage is located within 24 hours and can be delivered to you (eg. your home, office, or hotel) if local customs regulations permit. We will take all necessary measures to ensure timely delivery of your checked baggage.

In case you have incurred some expenses due to late delivery of your baggage, we will compensate by reimbursing your reasonable and necessary expense(conditions apply). In the event that baggage is considered to be lost then our compensation will be in accordance with the Montreal Convention, where applicable.

For your convenience, you may use the “Track My Baggage” icon, on this page to check the status of your baggage or contact the Air Uganda local office.

2. Damaged baggage

If, on arrival, you find that your checked baggage is damaged, please file a damaged baggage report at the Qatar Airways baggage services desk- prior to leaving the airport. If the damage is discovered after you have left the airport, you may contact the nearest Qatar Airways office along with a copy of your ticket, claim check, and the damaged bag.

Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigors of air travel.

3. Missing property

In the event of items missing from your checked baggage, you may provide a missing items report to the Qatar Airways baggage services office within 24 hours of your arrival.

4. Lost and found

If after your disembarkation, you have left or lost a personal belonging onboard your Qatar Airways flight or at the Qatar Airways departure gate or lounge, please contact the Qatar Airways baggage services desk at the airport immediately to assist you in locating your lost article. Qatar Airways is not responsible for lost items but will do its best to assist you.

5. Limitations of liability

Air Uganda, has strict limits to its liability for mishandled items. Please see our Conditions of Carriage to learn more about the liability limitations imposed by Air Uganda.

Click here to view the Conditions of Carriage