About us

OUR AIRLINE

Air Uganda is a member of the Aga Khan Fund for Economic Development (AKFED) and has been in operation since November 2007. Air Uganda is also a member of Celestair Group, with sister airlines in West Africa: Air Burkina and Air Mali, and in Europe: Meridian Fly. In December 2012, Air Uganda attained the highest safety standard in the airline industry, the IATA Operational Safety Audit (IOSA) Certification.  The IOSA program is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline. The IOSA is the benchmark for global safety management in airlines.

OUR VISION

We want to be the leading East African airline in terms of safety, quality, customer service, punctuality and reliability for the international services and thus become the benchmark number one in these areas for our competitors.

OUR MISSION

We want to become a successful market leading airline in East Africa by developing a profitable network and hub in and out of Entebbe in partnership with quality airlines. To build our brand, customer loyalty and future success by delivering outstanding service, safety, product consistency and punctuality with a well maintained fleet and well trained and highly motivated staff.

OUR VALUES

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Commitment to safety

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Positive and passionate in everything we do

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Appreciative of our People and Guests

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Fun, Friendly and Caring

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Honest, open and keep our commitments

OUR PASSENGER BENEFITS

At Air Uganda, we believe in providing the best possible customer care to streamline the quality of service. We have in place an initiative called “Shukran” which is championed by a team of dedicated individuals to provide our passengers with the best travel experience.

In addition, we ensure:

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Fastest direct routing and convenient schedules to/from Entebbe

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Best value fares to all our destinations

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Un-rivaled on time punctuality

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Excellent service from our friendly and professional cabin crew

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Flexible check-in; up to 45 minutes before departure

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Earn miles for simply flying with us and enjoy a wide range of rewards with our CELESTARS Frequent Flyers Program.

CELESTARS FREQUENT FLYER PROGRAM

We recognize and reward our frequent flyers. We offer milers every time you fly with us. Once you have accumulated enough miles, you can exchange them for rewards such as complimentary flights.

CARGO

We provide Cargo services through GSA, Express Air Services trading as BidAir Cargo. Get your shipment there in the fastest time possible. We offer the most comprehensive cargo network from Entebbe. You can trust us to get your cargo, whether perishable or durable, to and from any of our destinations with our state-of-the-art handling services. Contact the nearest BidAir branch to discover how BidAir can provide you with a total airfreight solution.

OUR FLEET

Our growing fleet includes three CRJ-200s, offering both economy and Crane Class service. The interior has been refurbished with leather seats, giving the client comfort on board and ample leg room. The CRJ-200 has 50 seats offering both Crane and economy class service. Our fleet undergoes continuous and severe efficient tests and is updated according to the latest and most advanced standards. Flight instrumentation complies with the most modern and advanced technologies.

CURRENT DESTINATIONS:

Our current destinations from Entebbe include:

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Nairobi

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Juba

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Dar es Salaam

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Mombasa

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Kigali

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Bujumbura

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Kilimanjaro

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Mogadishu

 

 

 

 

 

 

OUR AIRLINE PARTNERS

Air Uganda is excited to connect our guests to the world as well as welcoming new guests from around the globe by growing our interline partners.

Interline agreements between airlines facilitate travel for guests who require flights with more than one airline to reach their final destination. These agreements allow guests to travel across the networks of multiple airlines with the convenience of a single reservation and the confidence that their itinerary includes appropriate connection times.

Our Interline Partners:

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Brussels Airlines

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Emirates

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Kenya Airways

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Qatar Airways

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Gulf Air

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Air Mali

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Precision Air

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Hahn Air

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Rwandair

OUR IDEAL GETAWAYS

 

Together with our partners, we take you to the region’s finest holiday destinations such as Mombasa and Zanzibar, with the best holiday packages inclusive of flights, luxury accommodation and reliable transportation.